Refund policy

Returns and refunds

Jessie G merchandise is made to order and fulfilled by Printful.

If your item arrives damaged, defective, misprinted, or different from what you ordered, email jessiegmusic@gmail.com with your order number, a description, and clear photos. Contact us promptly so we can submit your claim to Printful within 30 days of delivery. Approved claims qualify for a replacement or refund at no additional cost.

For a package lost in transit, contact us promptly. Claims must be submitted to Printful within 30 days of the estimated delivery date. Coverage is subject to investigation; a tracking status of delivered does not automatically qualify as a lost package.

Because items are made to order, we do not accept returns or exchanges for choosing the wrong size or color, or changing your mind, except where required by law. Please check the size guide before ordering.

Incorrect addresses and unclaimed shipments may require additional reshipping charges. Contact us before returning any item; do not send an item back without instructions. Approved customer refunds are issued through the original payment method. This policy does not limit your statutory consumer rights.